Privacy Policy

Alamo Garage Experts

Effective Date: [August 15th, 2025]

1) Scope

This Privacy Policy explains how Alamo Garage Experts (“Alamo,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, [Home](/) or [Contact](/contact), contact us, book service, or engage with our ads and social pages. It applies to residents of the United States, including Texas (San Antonio & Austin).

2) Information We Collect

Identifiers & Contact Info: name, address, service address, email, phone.
Service & Transaction Data: service history, appointment notes, photos/videos you provide, invoices/estimates.
Device/Usage Data: IP address, cookie IDs, browsing history.
Location Data: general location based on IP/data you share (no precise geolocation without consent).
Communications: call recordings, emails, texts, chat logs for service and support.
Applicant Data: if you apply for work, résumé, history, references.

We do not collect sensitive information unless explicitly consented by you.

3) Sources of Information

From you directly (forms, calls, uploads)
Automatically (cookies, analytics)
Service providers (scheduling, payments)
Advertising platforms (tracking, measuring campaigns)
Public records (e.g., property data)

4) How We Use Information

Service Delivery: scheduling, repairs, confirmations, payments, warranties
Support & Safety: diagnostics, fraud prevention
Business Operations: analytics, quality control, training
Marketing: emails/SMS for reminders or offers (opt-out anytime)
Legal/Compliance: records, legal obligations, dispute handling

5) Cookies, Analytics & Ads

We use cookies and pixels to operate the site, secure sessions, personalize your experience, and measure performance. Where required, you’ll have the option to opt-out of targeted advertising.

6) Sharing & Disclosure

We only share your information with:

Service Providers: (e.g., dispatch, payments, analytics) under contract
Advertising/Analytics partners: for campaign measurement—opt-out available
Business Transfers: only in events like mergers or acquisitions
Legal/Protection Needs: as required by law or to protect rights/property

7) Your Rights (Texas Residents under TDPSA)

You have the right to:

Know/access your personal data
Correct inaccuracies
Delete your data
Receive your data in a portable format
Opt-out of targeted ads, data sales, or profiling
Appeal denials

Submit a Request:

Email: [email protected]
Call or text: (737) 215-5622 Requests will be verified and handled within 45 days.

8) Marketing Communications (CAN-SPAM & TCPA)

Email: opt-out link in every newsletter; opt-out within 10 business days
SMS/Calls: requires consent (TCPA compliance); reply “STOP” to unsubscribe

9) Children’s Privacy

We do not knowingly collect data from anyone under 13. If we receive such information, contact us to have it removed.

10) Data Security

We use industry-standard safeguards (encryption, access controls) to protect your data. However, no system is completely secure.

11) Data Retention

We keep personal data as long as needed for service, legal compliance, or dispute resolution, then delete or anonymize it.

12) Third-Party Links & Platforms

Our site links to third-party services (e.g., scheduling, financing, or review platforms). Please review their privacy policies separately.

13) Additional Resources (Outbound Links)

We recommend referencing and linking to these resources to inform visitors and support compliance:

Texas Data Privacy and Security Act (TDPSA) – Texas Attorney General
Tips on writing a privacy policy – Termly guide
Small business cookies & privacy basics – Usercentrics guide

14) Policy Updates

Any changes will appear here with the effective date updated accordingly.

15) Contact Us